The customer service from this company is amazing. Whether I message them on Facebook or send them an email, they always get back to me in a timely manner and are so friendly. This Pikler Set is amazing. It is so hard to find a Tall Pikler so when I found this company I knew I had to order it. My daughter is only 9 months but she loves to pull herself up onto the sides and runs her fingers over the rock climbing ladder. She climbs under the ladder and also pulls herself up to hold on and gain strength as of now. The wood finish is so nice and was easy to assemble. I am horrible at putting anything together and I sat and did half of this with my husband (I could have done it all myself) while our little one “helped” us. It was quick and easy. It is also super easy to change the tall Pikler to do all sorts of fun configurations. So excited to have years of fun playing !